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Please follow the instructions below for your email program. This will prevent sending your branded emails with attachments, and it will be easier for your recipients to open and read your emails:

Outlook 2003:

1. Click on the Tools button and click Options.
2. Click the Mail Format tab.
3. If checked, uncheck the two top check boxes referring to use Word as an e-mail editor. This speeds up the opening of the OnLetterhead emails.
4. Click the button below that is labeled Internet Format.
5. Uncheck the top and bottom boxes here. This improves the deliverability of the OnLetterhead email.
6. Click OK
7. Click the Security tab at the top.
8. In the Download Pictures section, click the long narrow button labeled Change Automatic Download Settings.
9. Uncheck the top and bottom boxes within this window. This allows Outlook to display the OnLetterhead images when you send and receive your branded emails.
10. Click OK> click Apply> click OK.

Outlook 2007:

1. Click the Tools button, then click Options
2. Click on the Mail Format Tab
3. Click on Internet Format Button
4. Select from the drop down menu "Send using Outlook Rich Text Format." This improves the deliverability of your emails.
5. Click OK, Click Apply, Click OK
6. Click again on the Tools menu
7. Click on Trust Center. . .
8. Select Automatic Download
9. Uncheck the box that says "Don't Download Pictures..." This allows Outlook to display the OnLetterhead images when you send and receive your branded emails.
10. Click OK

Here is how to use the OnLetterhead software with Outlook:

1. Choose your design from the Designs drop-down menu.
2. Click the OnLetterhead New button.
3. Type and send your email like usual.
You will notice some misalignment of the design while you are composing the email. This is natural and expected. Once the email has been sent, your template will display looking as it should.

 Click here to visit our support page if you would like some visual instructions.